This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) and /or services (Services) listed on or available via our website www.titansports.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products or Services from our site. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for your future reference.
www.titansports.co.uk is a site operated by Titan Sports and Games Limited (we).
We are registered in England and Wales under company number 07359984
Our registered office is at 16 Queens Avenue, Meols, Wirral, CH47 0LU
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone,
or by post. If you do pay online, your card details are not received by us but by Secure Trading Ltd who process the payment on our behalf to ensure that your details remain secure.
We also accept payments via PayPal
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
How The Contract Is Formed Between You And Us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product and or Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by issuing an e-mail confirmation or (if earlier) we deliver the Products and/or Services to you (the Confirmation). The contract between us (Contract) will only be formed when we send you the Confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
The Contract will relate only to those Products and/or Services that we have confirmed we will supply in the Confirmation. We will not be obliged to supply any other Products and/or Services which may have been part of your order until it has been confirmed in a separate Confirmation or those Products and/or Services are delivered to you.
The price of any Products and Services will be as quoted on our site from time to time, except where we have provided you with a separate quotation or in cases of obvious error. We are under no obligation to notify you of such changes. If we have provided you with a separate quotation it shall be valid for 28 days from its date.
Changes will not affect orders in respect of which we have already sent you a Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will contact you and advise you of the change before proceeding with the order.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have contacted you, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
You shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring us to pay you an amount equal to such deduction.
Should you suspend or delay any Contract, we shall be entitled to charge for loss or wastage of resources that cannot otherwise be used.
Prior to the opening of a new business account, we reserve the right to undertake a credit check of you with a credit reference agency and by submitting an order you are consenting to us using your information to carry out such checks. We shall not be liable for any delay in the processing of an order and delivery of the goods caused by the credit check.
We shall be entitled to suspend any and all deliveries until payment for all earlier Contracts has been made.
Shipping And Handling
We deliver most heavy items on our own vehicles with our own experienced staff. However we may also use contract delivery companies or Royal Mail for suitable products. Our charges include delivery only to roadside at site.
We offer a complete installation option for pool and snooker tables, using our own skilled fitters. Charges for these services are shown in the options section of the product page wherever possible. Occasionally, it may be necessary to discuss delivery and installation options directly with you and we will always confirm prices and delivery arrangements before confirming an order.
All export orders will be packed suitably for shipping by sea or air, as required. All export charges will be agreed with you before confirmation.
Many items are held in stock and will be despatched within 3 or 4 days from Confirmation of order. Your choice of options for pool and snooker tables may require a 3 to 5 weeks lead time to manufacture for you. Some snooker table options may require longer to manufacture.
However, we will always advise you of anticipated lead times before Confirmation.
Availability And Delivery
In the event that a Product or Service is not available, for whatever reason, we will contact you to explain options including explaining if/when the product ordered will be back in stock and suggesting suitable alternatives. We will refund you any monies that you have pre-paid in respect of those Products or Services less any reasonable expenses we may have reasonably incurred.
The Seller shall not be liable for failure to supply any goods advertised and ordered by the Buyer.
Delivery times will differ depending on the Product ordered. See product details.
Delivery will be made within a reasonable time of the date of the Confirmation.
Should expedited delivery be agreed, we shall be entitled to make an extra charge to cover any additional costs.
The prices are for the Products and Services indicated and are INCLUSIVE of VAT and delivery costs for most of mainland UK. Additional delivery charges may apply to remote locations, eg. highlands and islands of UK, or for locations where delivery may be restricted. Our order confirmation and invoice will show VAT as a separate item. VAT will be charged on all deliveries to EU destinations. For other overseas orders, VAT may be exempt subject to the provision of appropriate export documentation.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are received by Secure Trading Ltd who process payments securely on our behalf. They are only decrypted after they reach their computer. They are not held in clear text on any web site.
We offer a satisfaction guarantee to all of our customers which allows you to cancel a Contract if you are not satisfied with the order at any time within 10 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
You will not have any right to cancel a Contract for the supply of any Products which have been personalised or which have otherwise been made to your specification.
Once you have notified us that you are cancelling your Contract, any sum debited to us will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the Products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the Products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Products from the amount to be re-credited to you
We may provide links on our site to the websites of other companies, whether affiliated with us or not and we also act as resellers of third party products. We cannot give any undertaking, that third party products you purchase through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality or fit for purpose, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 519 8379 (International +44 ) or write to us at 22 Walpole Road, London, , SW19 2BZ, United Kingdom
Titan Sports & Games Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service and relay information back to our customers
c. Only disclose information to third-parties for goods delivery purposes.
Risk and title to the Products will pass from the time of delivery or receipt of cleared payment, in full, which ever is the later.
If the Products we deliver are not what you ordered or are damaged or defective or unsatisfactory, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the Products in question.
If you notify a problem to us, our only obligation will be, at your option:
to make good any non-delivery; to replace or repair any Products that are damaged or defective; or to refund to you the amount paid by you for the Products in question in whatever way we choose.
If any part of the Services are performed negligently or in breach of these terms and conditions we shall have no liability unless you notify us in writing of the problem within 10 days of the completion of the Services in question.
If you notify us of the problem, our only obligation will be, at the your option:
to re-perform the relevant part of the Services; or to refund you the amount paid by you for the Services in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products or Services.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our site. The importation or exportation of certain of our Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
This does not include or limit in any way our liability:
for death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
For the avoidance of doubt, we shall have no liability in respect of any Products that have been manufactured or created by a third party. The third party's individual liability will be governed by its terms and conditions.
Without prejudice to other remedies, if you undergo an Insolvency Event our obligations in respect of any outstanding Contracts shall cease immediately and we shall be entitled to charge for work already carried out (whether completed or not) and materials purchased in respect of those Contracts. Any sums outstanding from you shall become immediately due for payment.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer Of Rights And Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events Outside Our Control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Our Right To Vary These Terms And Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law And Jurisdiction
Contracts for the purchase of Products and Services through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Call Our Customer Service Line for Rapid Response to Your Queries - +44 (0)7342 794802